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Privacy Policy

Our commitment to your privacy

React Well is committed to protecting the privacy and security of our delegates and website users. This privacy policy outlines how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

Information We Collect

 

We may collect:

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  • Name, contact details and business/employer details

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  • Course booking details and attendance record

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  • Payment or invoicing information

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  • Accessibility or other course requirements you choose to provide that are relevant to attending the training

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  • Emergency contact details, if voluntarily provided

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  • Course certification details, including certificate issue and expiry dates

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  • Course feedback, including the delegate's name and feedback provided following the course

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How We Use Your Information
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Your data may be used to:

 

  • ​Manage course bookings and attendance

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  • ​Facilitate certification once you have completed the course

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  • Process payments or invoices

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  • Comply with legal and awarding body requirements

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  • Maintain training and certification records, including certificate expiry dates and, where appropriate, send certification expiry reminders.

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  • Review course feedback to help monitor and improve our training and services

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Legal Basis for Processing
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We process your data on the basis of:​​​

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  • Contractual necessity (for delivering training)

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  • Legal obligation – where we are required to retain or process information to comply with applicable legal requirements.

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  • Legitimate interests – for maintaining training and certification records and, where appropriate, sending reminders when certification is approaching expiry and reviewing course feedback to monitor and improve our training and services.

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Sharing Your Information

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Following the course, delegates are directed to SkillBase to provide the information required for certification and to submit course feedback. This information is provided directly to SkillBase through its website. SkillBase processes the certification information and sends the certificate to the delegate. React Well receives the delegate's name and course feedback from SkillBase.

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We may also use trusted service providers to support our website, bookings, payments and business administration.

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We do not sell your personal information.

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International Data Transfers


Some of the service providers we use, including our website provider Wix, may process or store personal information outside the UK. Where personal information is transferred internationally, appropriate safeguards are used in accordance with applicable data protection law.

 
Data Retention

 

​​We retain personal information only for as long as necessary for the purposes for which it was collected, including meeting applicable legal, accounting, certification and awarding body requirements. When personal information is no longer required, it will be securely deleted or disposed of.

 
Your Rights

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You have the right to:

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  • Access your Data

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  • Request correction

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  • Object to processing 

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  • Lodge a complaint with the ICO

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  • Request deletion of your personal information, where applicable

 

  • Request restriction of processing, where applicable

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  • Request data portability, where applicable

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Contact Us

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If you have any questions or wish to exercise your data rights, please use the contact information below.​​​​​​​​​​​​​​​​​

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